Terms & Conditions


These general conditions of use of the service of the website www.klugassist.com (hereinafter “KLUG”), define the rights and obligations of the parties within the framework of the services offered by KLUG and the use of this page. By entering the KLUG site, the user declares to know, know and accepts these terms and conditions.

KLUG reserves the right to modify these terms and conditions at any time and without prior notice.

It will be understood that the terms have been modified with the sole publication of the modifications made to the terms. It is the responsibility of the user to enter and review each time they enter the KLUG site, these Terms and Conditions.

The terms, conditions and their modifications will be applied immediately after they are published on the Site. The use of the Site, after any modification has been made, will be understood as acceptance by the User of the modifications made to the terms and conditions.

The KLUG Website

KLUG offers on its site, a virtual assistance service for its users, through the online hiring of virtual assistants who will be able to carry out administrative activities, basic and advanced accounting, marketing, human resources, translation and / or general coordination, according to the service package that is contracted by the user, as described below.

The user is informed, and accepts, that KLUG at any time can change the configuration of its site, following the criteria of the company, being able to eliminate or change any service available on the site, regulations, terms, and conditions that are available to users.

The customer is obliged to pay KLUG the amount established in the package he has contracted. Payments will be made in accordance with the policies established by KLUG, which the client declares to know and accept. This can include monthly subscriptions, charged on a recurring basis and which the customer can cancel at any time. Any additional expense that is required to be carried out for the execution of the task entrusted by the client, must be paid by the latter in advance so that said task can be carried out.

In the case of payments to third parties, the client must have a paypal account, have registered the card directly with the provider or make the corresponding payment directly, since KLUG will not be responsible for the handling of bank details.

The days contracted by the client will be valid for 30 calendar days.

In the event that the client requires to make a change in the contracted package, this will be subject to availability. The package may be reduced as long as KLUG is given one month’s notice.

KLUG provides its services from Monday to Friday between 8 a.m. and 8 p.m. Mexico Central time, any activity outside of said hours will be considered urgent or after hours and will have an additional cost.

On official days off, KLUG is not obligated to provide service.

In the event that a plan of five, ten and fifteen days is contracted, these can be distributed throughout the month as it suits the client, previously the client must send us a work plan in which the days that he will need our de our services and in case you decide to change the dates previously considered in the work plan, you must notify us at least two days in advance.

KLUG has the basic software necessary to carry out the administrative, accounting, taxing and marketing tasks that are contracted by the client, however if it is in the client’s interest to use a specific program, the client must pay for the rights thereof and Upon termination of the relationship between the parties, said rights will be the property of the client.

KLUG declares that, during the term of the contracting of the services, it will have and will maintain a strict adherence to the quality of the service, as well as an optimal level of trust in it.

KLUG is responsible to continuing to provide the service as long as the client is up to date with his payments, otherwise the service will be immediately suspended, resuming when the payment is made.

In clearly demonstrable cases of omission by KLUG, the client may request the early termination of the service, for which reason KLUG will proceed to calculate the proportional amount based on the services that have actually been provided to the client. Refunds must be requested in writing and will take a minimum of 15 days and a maximum of 30 days to be reimbursed to the customer, and will be made by electronic transfer.

Once the customer’s agreement with the refund amount has been expressed, KLUG will do the following:

Submit to the client all documents that have been gathered by KLUG in relation to the provision of the service;

It will deliver to the client a total settlement of the obligations assumed in this act by KLUG, totally releasing the latter from any contingency derived or derived from this contract, including but not limited to those related to the payment of the service as it has it is agreed in terms of this instrument; It will undertake with the client, in the settlement document referred to in the immediate previous point, to remove it in peace and safe from any contingency derived or derived from this contract or from the provision of the service by KLUG, including but not limited to the payment of damages caused to the client, its employees, shareholders or clients, for disclosing the information that is provided in terms of this contract, which is considered confidential and classified.


This KLUG service is in charge of finding assistants according to the client’s needs. KLUG searches, interviews, selects, exams, psychometric tests, personality and job references; and delivers to 3 candidates according to the request.

The client is in charge of hiring the assistant under the conditions, salary and contracts that he defines.

KLUG is not responsible for the veracity of the results of the psychometric and personality tests. These studies are carried out by third parties. The psychometric and personality tests are delivered by BRIVÉ SOLUCIONES SA DE CV

If KLUG does not find 4 profiles such as those specified by the client at the time of hiring, KLUG will make a 100% refund to it.

KLUG is not responsible for the work performed by the selected assistant (s).

KLUG’s relationship with the Client: Once the services that KLUG offers through the Site have been contracted, KLUG states that (i) there is no employment relationship between KLUG and the Client and (ii) that KLUG is responsible for the employment relationships of the personnel under his charge and service that collaborates with him, which he will use to fulfill the contracted service, which is why he delineates and releases the Client from any responsibility of a labor and / or social security nature with the employees of KLUG.

KLUG statements

KLUG declares that the content, appearance, organization and structure of its site do not violate any law or regulation to which it is subject, nor any contract, document or agreement to which it is a party.

User prohibitions

The user is strictly prohibited from changing, copying, distributing, transmitting, exhibiting, performing, reproducing, publishing, licensing or creating derivative works from the information acquired through this KLUG site, as well as transferring or selling any information, software, products or services related to it.

Warranty Limitations

KLUG does not give a guarantee to the user including guarantees on the contents and operation of its site.

In the event that there is an error in the operation of the site, KLUG will use its best efforts to correct it in the shortest period of time possible.

You are solely responsible for any damage to your equipment if you use the site, including without limitation, loss of data, or any other damage.

Intellectual property

Users must respect the laws and treaties relating to intellectual property and other applicable laws regarding the content, without limitation, of texts, computer programs, sounds, pictures and other materials available on the KLUG site. Thus, in the case of such a product or result as any other material protected by copyright law, it will not be possible, in any way, to exercise or require the exercise of any ownership over it.

The user is prohibited from distributing copies of the KLUG site, as well as any other form of use other than KLUG’s own; It is prohibited to carry out reverse engineering in the development or creation of other works, in any form of analysis of its constitution, of the availability of Internet access at any address that does not start with the electronic address of KLUG and its channels, of the disclosure of unauthorized files and the release of access to third parties illegally.

KLUG expressly retains all rights, titles and interests over and with respect to all the intellectual property used and developed in relation to the Service and / or the Site. These terms and conditions and the use of the Site or the Service do not grant you any right or license to use said intellectual property, except as expressly authorized and indicated in these terms and conditions.

Privacy Policy

Use of the Site is subject to, and you must comply at all times with, KLUG’s privacy policy, which is available on the Site and is incorporated by reference, forming part of these terms and conditions by reference, in the understood that it is subject to change without prior notice, at the discretion of KLUG.

Said policy that obliges it to make its best efforts to confidently maintain all and any personal data of the user who has registered on this KLUG site.

Notifications and conflict resolution

All notifications that are made in relation to these terms and conditions must be made reliably and sent to the email clients@klugassist.com

These terms and conditions are governed by the laws in force in Mexico City, Mexico.

For the interpretation, compliance and execution of these terms and conditions, the parties expressly submit to the jurisdiction of the competent courts in Mexico City, Mexico, renouncing any other jurisdiction that in the reason of their present or future domiciles. could correspondent.

If you have any questions regarding these terms and conditions, we are at your service at the following email address: clients@klugassist.com